Navigating Configuration

In the tenants section, you can see the tenant and child tenants that you have access to if you have the MANAGE_TENANTS permission, which is included in the Administrator role. If you are a tenant administrator, you can take actions such as searching for tenants, making bulk changes to tenants you administer, and creating new child tenants.

	Object	Description
	Search	In the search box, begin entering the name of the tenant you are searching for. The list shortens to only show the tenants that match your search term.
	Create	Click Create to add a new child tenant. You must have the MANAGE_TENANTS permission to see this button. See Creating Tenants.
	Actions	Actions allow you to make bulk changes to multiple tenants, such as mark them as enabled or disabled. To see the Action button, you must have permission to edit and create tenants or child tenants.
	Columns	Choose which columns show in the list. Select the checkbox next to the columns you want to see. Clear the checkbox next to the columns you don't want to see. Click All to select all of the checkboxes or deselect All to clear all of the checkboxes. Name The name of the tenant. This is what users see when they select their tenant in CxEngage and in the Agent Toolbar. Description An optional field to describe the tenant. If a description wasn't entered, this field is blank. Identifier The tenant ID for the specific tenant. Parent Tenant The tenant that the child tenants are under. Status The tenant's current status, which is either Enabled or Disabled.
	Tenant list	See a list of tenants that you have access to. The list shows tenants based on the columns selected, filtering applied, and sorting (ascending or descending) applied. Click a tenant in the list to open the tenant details panel for more information on it including the tenant ID.   If there are tenants that you are expecting to see, but are not, check to see if you have refined the list with a search term or filtering. If filtering is applied, click Clear all filters. If a search term is entered, clear the search field. See Customizing List Views for more information on sorting and filtering.

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Integrations Management provides a list of the integrations set up in your tenant, such as your integration with the Twilio platform. If you have access to the integrations list, you can see the integrations that are currently available for your tenant. If the integration hasn't been set up, it is listed as disabled by default.

	Object	Description
	Search	In the search box, begin entering the name of the integration you are searching for. The list shortens to only show the integrations that match your search term.
	Actions	Actions allow you to make bulk changes to multiple integrations, such as mark them as enabled or disabled. You must have permission to edit integrations in order to see the Action button.
	Columns	Choose which columns show in the list. Select the checkbox next to the columns you want to see. Clear the checkbox next to the columns you don't want to see. Click All to select all of the checkboxes or deselect All to clear all of the checkboxes. Type The integration's name Status The status of the integration in your tenant. It can be either Enabled or Disabled.
	Integration list	See a list of your tenant's integrations based on the columns selected, filtering applied, and sorting (ascending or descending) applied. Click an integration in the list to open the integration details panel to access information such as your integration credentials.   If there is an integration that you are expecting to see, but are not, check to see if you have refined the list with a search term or filtering. If filtering is applied, click Clear all filters. If a search term is entered, clear the search field. See Customizing List Views for more information on sorting and filtering.

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In Lists, you will find the types of lists and the data they contain in your tenant. Lists provide data in CxEngage that can be incorporated into flows and call handling. For example, resources can use a list of disposition codes to classify a type of interaction. Locate the lists in your tenant in Configuration > Lists. In order to see Lists in CxEngage, you must have the VIEW_ALL_LISTS permission included in your user role.

	Object	Description
	Search	In the search box, begin entering the name of the list you are searching for. The list shortens to only show the list items that match your search term.
	Columns	Choose which columns show in the list. Select the checkbox next to the columns you want to see. Clear the checkbox next to the columns you don't want to see. Click All to select all of the checkboxes or deselect All to clear all of the checkboxes. Name The list name. Description An optional field to enter a description of the list. If a description wasn't entered, this field is blank. Status The status of the list in your tenant. It can be either Enabled or Disabled.
	Lists	See your tenant's lists based on the columns selected, filtering applied, and sorting (ascending or descending) applied. Click a list name to open the list details panel to access information such as the items contained in the list.   If there is a list that you are expecting to see, but are not, check to see if you have entered a search term or applied filtering. If filtering is applied, click Clear all filters. If a search term is entered, clear the search field. See Customizing List Views for more information on sorting and filtering.

Business Hours are used to tell CxEngage what the standard business hours are for a specific queue or campaign. You can have multiple business hour rules added to your tenant and then you can design flows to check for business hours to determine which path to take. Each business hour rule is configured with a start and end time for each day of the week to allow for daily customization if necessary. To access Business Hours Management, your user role must include the VIEW_ALL_BUSINESS_HOURS permission.

	Object	Description
	Search	In the search box, begin entering the name of the set of business hours you are searching for. The list shortens to only show the business hour names that match your search term.
	Create	Click Create to add a new set of business hours. Your user role must have the MANGE_ALL_BUSINESS_HOURS permission, which is included in the Administrator role, to create business hours in order to see this button. See Creating Business Hour Rules.
	Actions	Actions allow you to make bulk changes to multiple sets of business hours, such as mark them as enabled or disabled. To see the Action button, your role must have permission to edit and create business hours.
	Columns	Choose which columns show in the list. Select the checkbox next to the columns you want to see. Clear the checkbox next to the columns you don't want to see. Click All to select all of the checkboxes or deselect All to clear all of the checkboxes. Name The name given to the set of business hours. Description An optional field to enter a description of the business hours. If a description wasn't entered, this field is blank. Timezone The timezone that was selected for the set of business hours. Status The status of the business hours in your tenant. They can be either Enabled or Disabled.
	Business Hours List	See a list of your tenant's business hours based on the columns selected, filtering applied, and sorting (ascending or descending) applied. Click a business hour name to open the list details panel to access information such as hours set, timezone, and any business exceptions.   If there are business hours that you are expecting to see, but are not, check to see if you have refined the list with a search term or filtering. If filtering is applied, click Clear all filters. If a search term is entered, clear the search field. See Customizing List Views for more information on sorting and filtering.

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